Shipping policy
Shipping policy
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
You can select your preferred shipping method at checkout.
International Standard Shipping Globally: 7-25 business days. Most orders within 15 business days.
International Expedited Shipping Globally: 4-15 business days. Most orders within 10 business days.
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disasters, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.
All items being sold at Wear Graphene are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 72 hours for the tracking information to become available.
Shipping to P.O. boxes
Please note we cannot ship to P.O. boxes.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at help@auronbottle.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at help@auronbottle.com.